Repayment emails

[Guest]

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[mccoy]

I think the repayment emails should have the name of the person instead of the business name...since the business names are so generic. Once you have a few different loans, it's hard to figure out who repaid.

Or maybe a link to the loan page directly in the email.

[Julia]

I actually find the business names helps 'cause many of my lenders have the same name (and its not just because I keep lending to people with my name).  Having both would be great. And a link to the journal.

[Diane R]

I'm going to bump this and second the suggestions here.

--Diane.

[Joe]

And I'm going to bump it over to the Suggestions section (created after this thread began) so it gets more attention

[AccountAbility]

Maybe it's unique to our portfolio, but we have a bunch of businesses named "retail" which may be the English translation of their real name but nevertheless makes them all the same.  The Borrower's name would be a nice addition.

[Odette]

I agree.  It can be confusing who is actually paying and a name would be helpful.

[Diane R]

Yes. I got a repayment notice overnight saying, "Materials". Now I have to page through my Portfolio to try to figure out who made that payment.

In the same email, I received noticed that 3 Cambodian entrepreneurs had made repayments. All the Cambodian loans are noted by lender name; I know *exactly* who made those payments.

--Diane.

[Henry]

is anyone else on this loan? Ponciano Estrada Medina  - http://www.kiva.org/app.php?page=businesses&action=about&id=10863

I've yet to get an email....looking forward to seeing what this kiva email looks like.
 
I know what this looks like!  Go Ponciano!!!

Ponciano Estrada Medina
Food Production/Sales, Mexico
Paying Back
16% repaid

[Kay]

Henry,

I'm not on that loan, but make sure you have checked the box at the bottom of Kiva's "My Account" (Personal Information) page, to receive updates on the businesses you have loaned to! 

Kay

[Henry]

THANK YOU KAY!!!!

that must have been it, I had the box above it 'kiva news' checked, but the one below was not. 

Arrgggggggghhhhhhhhhhhhh   - my first notice and I missed it!! 

Thanks again!!!!!

[Kay]

You're welcome, Henry!  Even at that, it seems occasionally there is a "glitch," where these updates don't get sent out--as happened to me more than a week ago!  So, just be prepared!

I should add that these repayment e-mails--especially the "frustrating" kind with no name of the borrower attached--read something like this: 


"Dear ____________,

The business you have loaned to, Food Production and Sales, has made a repayment of $38.00.  The total amount repaid up to now is $190.00.  The payment was collected and deposited by Ariana Financial Services - Mercy Corps.   This repayment will be divided amongst all the lenders who helped to fund this business, depending upon the percentage each lender contributed.  Note that you cannot actually withdraw or reloan these funds until after the loan term is complete.Comment:

scheduled_repayment

To view your Kiva loan portfolio go to:
http://www.kiva.org/app.php?page=account


______________________________
Loans that change lives
http://www.kiva.org/"


Of course, here, the "clue" is the name of the MFI--but sometimes, even that isn't included!  I have a number of businesses named "Trading," for example, and sometimes it just drives me crazy, trying to figure out which one I have gotten a payment from!  Of course, it would help to add a link to the business in these repayment e-mails, as has already been mentioned under Suggestions--just as a link to the business is included in journal-entry e-mails!  Why this hasn't yet happened escapes me, but I haven't yet asked Kiva directly about it, either!

Kay

[Odette]

Today I received 3 repayments ................all with the borrower's names included in the email notice. Thanks Kiva for the clarification.