Richard I had extra punctuation in my first question that might have given the impression of a tone that I really wasn't going for so I fixed it, it might have looked like it implied something when it didn't. About the currency risk, at that point I didn't have any loans with currency risk either, I'm not sure that currency risk had been started yet on Kiva at that point. All I meant was that the small difference in amounts that showed in my Kiva account could possibly have been due to currency fluctuations between the borrowers paid amounts, and what had been planned amounts before the payments came in. Not sure if I'm explaining myself well, but if it's not clear I could try again later.
I agree that customer service shouldn't ignore the inquiry. I just ended up forgetting about my query over time and since it was a much smaller amount than yours, and I had more pressing things going on in my life, it got pushed to the side. Having worked in customer service myself, the people on the front lines might not have been given the tools to figure what a given problem is, or they may not have been given the time to work on it if it's something that can take significantly more time to work at. We were kept on a very tight leash so-to-speak and everything was timed, stats were kept, etc. We had to keep within certain time limits to do everything we did. If it was a case that the Kiva customer service worker didn't have the time to do it, wasn't allowed to take the time, then it should be the supervisor that takes on the issue him or herself. Well, that's the way I see it anyway. And I have no experience or knowledge of the work flow, or issues etc. that the Kiva staff are dealing with.
