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Author Topic: Backfill - should this term be used on Kiva loan pages?  (Read 7817 times)
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Diane R
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« Reply To This #10 on: December 09, 2009, 05:23:10 PM »

You'll be happy to know that Gerard agreed with your KF Liaison (about "backfill") at our call today, and I'll be posting about the expected solution to this in the notes thread, later today I hope.

--Diane.
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Kathy
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« Reply To This #11 on: December 09, 2009, 08:51:15 PM »

Is there ever a day when this place simply says "Good job" or "Thanks for trying" or says simply nothing?

It's always easier to be a back seat driver. It's always easier to see things clearly in  hindsight.

Kiva has some paid (sparsely I might add) employees and mostly non-paid volunteers. Have you looked at who sponsors Kiva and in what capacity?

I didn't appreciate the article in the NYT mostly because the corporation I work at isn't 1/10 as transparent that Kiva is and felt the article was too biased. I didn't and still don't appreciate folks that want 100% transparency when it really means that they want 100% control over what and how and why and where Kiva conducts their business. Kiva is doing the best they can, with the resources they've got.
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"Few things are needful to make the wise man happy, but nothing satisfies the fool---and this is the reason why so many of mankind are miserable."  - La Rochefoucauld
Jan & John
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« Reply To This #12 on: December 09, 2009, 11:23:36 PM »

Wonderful... Congratulations Matt on a blog post I am willing to share with friends this Christmas...

-jan-

Quote
Dear Kiva Lenders:

We noticed, following some recent stories in the press about philanthropy and Kiva, that some Kiva Lenders may have incorrect assumptions and some misunderstandings about Kiva.

In the spirit of clarity, we want to state a few facts:

1. The borrowers listed on Kiva are real people.
Over 267,000 people have received a loan through Kiva. These are real people, and their picture, name and location are listed with their loan request (when privacy considerations permit). In many cases these people are in remote places, and much effort has been taken to ensure they are represented accurately on the Kiva website. Any suggestion that these individuals are not real loan recipients is categorically false.

2. Kiva Entrepreneurs do receive the loans listed on the Kiva website.
Kiva works with Field Partners on the ground that are under legal contract to ensure that each Kiva borrower listed receives their loan funded on the Kiva website. Kiva conducts audits to ensure that our Field Partners are doing this. To suggest that this is not taking place is to suggest that Kiva's Field Partners are in violation of their contract with Kiva.

3. Your money funds the loans to Kiva Entrepreneurs.
When you lend to a borrower on Kiva, that loan is funded by you, and owed to you. There has been much discussion of the timing of transactions to get the actual cash to each borrower, which, as you can imagine, is often a difficult and complicated process. Regardless, the funds loaned by each Kiva borrower are owed back to each Kiva lender who lent to them. To learn more about how loan funds get to Kiva Entrepreneurs, click here.

4. Kiva is not a sponsorship organization. Kiva facilitates loans, not donations.
Unfortunately, some recent stories in the press have grouped Kiva with child sponsorship organizations and other organizations which accept donations. Kiva does not facilitate donations to individuals. Kiva is a microlending website which facilitates loans, not donations, to real individuals around the world. Kiva is not an organization through which you donate to a pool of money, to be distributed amongst various projects of Kiva's choosing.

Making Kiva work is a complicated practice and we strive to make it easy to understand. This is why we have always maintained in-depth details about how Kiva works in our Help Center. If you would like to learn more, you can do so by visiting the Help Center or feel free to contact our customer service team. We want to thank you for lending and for your continued support of Kiva’s mission: to connect people through lending to alleviate poverty.

Our very best for a safe and happy holiday season,

Matt Flannery
Co-Founder and CEO

posted by Gerard Niemira at 3.55.MD on 2009-12-09
« Last Edit: December 09, 2009, 11:24:14 PM by Jan & John » Logged

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David2051
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« Reply To This #13 on: December 09, 2009, 11:32:33 PM »

Wonderful... Congratulations Matt on a blog post I am willing to share with friends this Christmas...

-jan-


That's a good one!   Thumbs Up

and thank you for sharing Jan...
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« Reply To This #14 on: December 10, 2009, 12:54:55 AM »

Credit where credit is due, and it is very much due here. Well said, Matt!  Thumbs Up
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« Reply To This #15 on: December 10, 2009, 12:00:45 PM »

Is there ever a day when this place simply says "Good job" or "Thanks for trying" or says simply nothing?

Hey, Good Job, Matt!  Smiley

Dan
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AccountAbility
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« Reply To This #16 on: December 12, 2009, 12:13:33 AM »

I emailed Kiva:

Dear Kiva -  I think you have outdone yourselves in coming up with the most awkward wording.  "Backfill" is foreign to any lending vocabulary and actually raises more questions than it answers.  It makes you look like amateurs in the business and seriously erodes your credibility.  At least the "Pre-disbursal" sentence covers the essence.

Dan

I did receive a reply from Gerard:

Hello Dan,   

Thanks for the feedback. As you know, we like to try new approaches to solve problems and this is one of those. Backfill is the best word that we've come up with to describe what's happening. If you have a better one, please let us know!

Best wishes, 
Gerard Niemira
Customer Service Manager


In replying, I took the liberty of suggesting that you all could probably come up with lots of suggestions to improve "backfill".

Gerard - If you are serious about better alternatives, let Kiva Friends know and they will be happy to gush possibilities!
I know you have to be careful about using too many financial terms so as to not get caught in the regulatory maze, but surely there are more recognizable words already existing out there.  As an initial suggestion, why not use the words "Advanced" and "Reimbursed" to indicate that the MFI Field Partner has "Prefunded" the loan and then the Kiva lenders take it over.


Dan
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Diane R
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« Reply To This #17 on: December 12, 2009, 12:19:13 AM »

Dan, as Gerard told me this week, he has agreed that it would be best to add some hovertext or pop-up link from the word "backfill", which would explain what was meant by the term.  I suggested other alternatives, but they were all too long to fit in the space available, so the link idea was the best ready alternative for now.  I hope he will go ahead and get this implemented before Christmas, which I understood to be his goal.

--Diane.
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YowieFreak
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« Reply To This #18 on: December 12, 2009, 04:19:43 AM »

In replying, I took the liberty of suggesting that you all could probably come up with lots of suggestions to improve "backfill".

Instead of "Your funds will be used to backfill this loan", how about "Your funds will be used to purchase this loan" or "Your funds will be used to reinsure this loan".
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tomviolence
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« Reply To This #19 on: December 12, 2009, 04:53:20 AM »

"Your funds will be used to finance this loan".

"Your funds will be used to supply this loan".

"Your funds will be used to endow this loan".

"Your dollars will be used to fund this loan".

Some words might have a legal definition, for instance you probably cant say "Your funds will be used to invest in this loan".

Maybe it requires more than 9 words to communicate what is going on.
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"Famines will be famines, banquets will be banquets
Some spend winter in a palace, some spend it in blankets
Dont wag your fingers at them and turn to walk away
Dont shoot someone tomorrow that you can shoot today
Time to end the praying
Listen what they're saying"

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