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Author Topic: Reaction to 4/13 NY Times piece  (Read 16036 times)
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Skimmis
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« Reply To This #50 on: May 12, 2010, 01:16:37 AM »
Quote from: Jan & John on May 11, 2010, 06:02:19 PM
I just sent another email saying I felt it was totally unacceptable for Kiva to still be accepting money from lenders to fund loans when the MFI is paused.

-jan-

I totally agree, and the star rating should also be more reflecting actual situation in similar cases.
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Sengbe Pieh
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« Reply To This #51 on: May 12, 2010, 09:15:48 PM »
314 Refunded LAPO loans -
http://www.kiva.org/lend?partner_id=20&status=Refunded&sortBy=New+to+Old
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David2051
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« Reply To This #52 on: May 12, 2010, 09:44:27 PM »
Quote from: bikeme on May 12, 2010, 09:15:48 PM
314 Refunded LAPO loans -
http://www.kiva.org/lend?partner_id=20&status=Refunded&sortBy=New+to+Old
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Jan & John
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« Reply To This #53 on: May 13, 2010, 02:38:09 PM »
Quote from: David2051 on May 12, 2010, 09:44:27 PM
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and I got a message from Kiva's customer service replying to my last message asking if they didn't have a large red stop button Wink

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Hello Jan,   

I wish we did have a big stop button. I'll make sure your viewpoint is heard we do a post-mortem on refunding these loans.
   
Best wishes,
Gerard Niemira
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David2051
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« Reply To This #54 on: May 13, 2010, 05:52:24 PM »
I got a nice response too.   Thumbs Up

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Hello David,   

Thanks so much for your email. You are entirely correct - it did take us entirely too long to get the loans refunded. I'm pulling together a group internally to make sure that we have a better way to get these issues resolved as quickly as possible.

Best wishes,
Gerard Niemira
Customer Service Manager

Kiva.org
Loans That Change Lives
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Join Team Smile Train!  http://www.kiva.org/team/smile_train  :-)

“send a postcard and receive a postcard back from a random person somewhere in the world!” http://www.postcrossing.com/

Learn more about ovarian cancer. Educate for early detection.  http://ovariancancerin.org/

Be a bone marrow donor, save a life.  http://bit.ly/4Amit

Change a child's life, be a sponsor.  http://children.org/
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