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Author Topic: I am not sure where to post this  (Read 1417 times)
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hhoban
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« on: July 24, 2010, 11:42:24 AM »

My father set up this account when I recommended your service. http://www.kiva.org/lender/john88777871. When he tries to login it says his password is wrong. When he uses his email to reset his password he gets a message to say his email doesn't exist although that is the email you send all his messages about Kiva to and when he tries to login it just says there is a problem with his password. All of his people are paid out now and he would like to re lend the money out and has no way to do it. He has tried to contact you himself but still gets an error to say his email doesn't exist. He just shuts down his computer upset when it happens. Could you please fix this so he can do something. He is 82 years old and is very frustrated with your system. Could you send an email to the email on record with this account and how to reset his password so he can do something with this account. Thanks in advance for  your help.
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JohnAtKiva
Kiva Staffer
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« Reply To This #1 on: July 24, 2010, 11:44:08 AM »

Hello there!  I work at Kiva, although not in customer service.  But I will pass your note along to the right person, and hopefully they can help your father get access to his account!

John @ Kiva
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Ali
Kiva Staffer
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« Reply To This #2 on: July 26, 2010, 04:35:38 PM »

Hi,

I just sent an email to your father letting him know that I had re-set the password associated with his account. If he continues to have trouble, please feel free to email me at ali@kiva.org.

Thanks!
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hhoban
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« Reply To This #3 on: August 12, 2010, 12:11:28 AM »

Thank you very much John and Ali. Dad finally found your email today. He had told me he didn't receive anything but did find it..lol.. He has logged in and relent to 5 new people with the money that had been repaid and I very much appreciate I won't have to listen to him worry his account for awhile. Thanks again!!
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