What ever you do, "do not" follow the rabbit!

I really not know as I not use, but!

I think Firefox did a recent upgrade, not sure about I.E.
I know some of this stuff do things we never see.
What I guess I would try;
The Toolbar say it have an uninstaller. I think I just try to uninstall and reinstall. Maybe when one of the Browsers update it mess up something. I not think it browser related if it not work on both.
Another thing you may try first is top left find; View > Toolbars and un-check other toolbars and re-start browser to be sure they not clash with each other trying to obtain information.
I know this not much help and if I have confused you disregard this and follow the rabbit.
